
Let's discuss how cruel it is to require a bereaved mother to call the billing department of a hospital to explain that the reason her son doesn't appear on the insurance anymore is because he died two weeks after he was born, but yes, he was on our insurance and so far everything submitted has been covered. Then let's analyze the idea of spending another 20 minutes on the phone with aforementioned billing department, arguing about whether her son is "eligible" for services already provided by a pediatric cardiologist and a pediatric neurologist during his short life. And just for kicks, let's further ponder that the insurance company may reject the claim submitted for the genetic testing currently underway in Germany, despite the fact that the cost of testing is .02 percent of all costs associated with Cayden's care. 02 percent is a big number, though, it's just that a two-week NICU stay and numerous specialists are an enormous number, so it's relative.
Talk amongst yourselves
But you know what? At least we have insurance to cover this. And the billing lady actually said, "I'm sorry" which is more than a lot of people have done. Sigh.